FREQUENTLY ASKED QUESTIONS
You’ve Got Questions. We’ve Got Answers.
I HAVE A NEW PUPPY? CAN THEY COME TO DAYCARE?
Socialization is a great way to give your new puppy a head start! We will take puppys as young as 12 week old and work with them in our small dog group. They get loads of attention and get to romp around the yards with others their size. They WILL be tired when they get home.
WHAT DO I NEED TO BRING FOR DAYCARE?
This one is simple. Your dog! That is all that you need to bring. Make sure that they have a collar around their necks with an ID tag attached to it. This makes it easier to find out who a collar belongs to when they come off in the rough and tumble part of the day.
WILL MY DOG HAVE ACCESS TO INDOOR OR OUTDOOR AREAS?
We have created several areas both inside and outside for your dog to play in. When the weather is nice out, we spend most of the day outside in the fresh air. When the weather gets cooler, we find ourselves in our indoor play areas. So the answer is yes to both!
HOW CAN I CHECK ON MY PET DURING THEIR STAY?
Rest assured that your pup is safe in our care. Checking in on your dog could be a bit of a process. Since we are outside a good chunk of the day, we do not have staff at the desk to answer phones in daycare. If there is anything that is wrong with your dogs stay we will get in touch with you.
HOW ARE YOUR PLAY AREAS SEPARATED?
For the most part, play areas are assigned by the size of your dog. We have two play groups: small dogs and large dogs. However, some dogs do better in a group that may not be in the group based on their size. This can mean that you will see larger dogs in the small dog group and smaller dogs in the larger group. If they do better in one group than the other, that will become their play group. Some dogs bounce back and forth depending on the day and the group of dogs that we have.
WHAT HAPPENS IF MY DOG MISBEHAVES IN DAYCARE?
Every one and every dog can have a bad day. If your dog misbehaves, we will let you know about it. If the behavior continues to happen, we will ask that your dog no longer comes to daycare for their protection and for the protection of the staff and the other dogs in daycare. If you notice that your dog is having a bad day before you drop off, please inform our staff so we can make arrangements to have them start out slowly with other dogs.
I AM INTERESTED IN BRINGING MY DOG TO DAYCARE. CAN I COME FOR A TOUR OF THE FACILITY?
Tours are always available of our facility. As with our boarding facility, we recommend that you come earlier in the week and avoid the 10:00am to 12:00pm time frame and also from 3:00pm to 6:00pm as these are busy times. We welcome you to check things out but also be aware that the visit can disrupt the dogs daily behavior.
HOW DO YOU KEEP THE DOGS IN DAYCARE FROM ESCAPING FROM YOUR CARE?
Many dogs are excellent jumpers when they have a running start. Our daycare play areas have 8 foot high fences and in areas that do not, such as our small dog area, those shorter fences have additional fences to cross to escape from our facility. The areas that connect our play yards and buildings are not 8 feet tall but are at a width that makes it nearly impossible to jump over. If your dog is a jumper, let us know that when you sign up for daycare.
HOW OFTEN CAN MY DOG COME AND HOW DO I SCHEDULE MY DOG FOR DAYCARE?
The number of times your dog comes to daycare is completely up to you. We have an online scheduling system called PetExec that is used for booking all daycare, boarding, and swimming sessions. You first need to Create an Account. Once your account is entered and activated (by calling the kennel) you can schedule your daycare online day or night. Please remember we have only a limited number of spaces for daycare and we will fill quickly. Ask us about scheduling consistent daycare to guarantee a spot.
DOES MY DOG NEED TO BE SPAYED OR NEUTERED TO COME TO DAYCARE?
Dogs that are scheduled for daycare are required to be spayed or neutered after 6 months of age. Proof of alteration must be on file with us. Dogs under the age of 6 month are allowed in daycare. Should the staff notice excessive humping or should a female go in to heat, we require that the dog is picked up.